Zoe and Izzy believe in provide the best possible customer service, which is why we offer FREE SHIPPING on all orders over $99! We also have a simple, hassle-free return policy.
We offer free ground shipping on all purchases over $99, which usually arrives within 5-10 business days. Some items may take longer, and this is noted in the item description.
Unfortunately, we don’t currently ship to customers outside of the U.S., but that option is coming soon!
Returns and Exchanges:
Returns must be processed within 15 days from the invoice date for a full refund or store credit of the purchase price. Returns must be in original packaging, free from pet hair, unworn, and in perfect condition. Pending approval, Items returned after 15 days may be eligible for a store credit only and may be subject to a 15% restocking charge. All sales are final after 30 days.
To process a return, simply contact our Customer Service Department for a Return Authorization Number and the shipping address.
Please return the item with the Return Authorization Number on the outside of the box. Please allow 30 days for the refund to appear on your credit card or method of purchase. Items arriving without the original packaging or labels missing will be subject to a 15% restocking fee.
PLEASE NOTE: Dogs come in many shapes and sizes. We strongly recommend measuring your dog accurately to make the right size selection. If you are not sure about measuring your dog please refer to our sizing chart.